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LEGAL INFORMATION & DATA PROTECTION General Data
Protection Regulation (GDPR)
PDF Privacy
Notice PDF Data
Recipients Legal Information
LEGAL INFORMATION ·
Information
pursuant to section 5 E-Commerce Gesetz (Austrian E-commerce Act) ·
Information
pursuant to section 24 Mediengesetz (Austrian Media Act) ·
Disclosure
pursuant to section 25 Austrian Media Act ·
Disclosure
pursuant to section 14 UGB (Austrian Business Code) ·
Terms of use Website operator, media owner and
publisher: WIENER
STÄDTISCHE Versicherung AG Vienna Insurance Group ·
Aktiengesellschaft with headquarters at Schottenring 30 in Vienna’s
first district, registered at the Commercial Court of Vienna under company
register number FN 333376i ·
Address: Schottenring
30, Postfach 80, 1011 Vienna ·
Tel: +43 (0)50
350 20000 ·
E-mail: kundenservice@wienerstaedtische.at ·
Editorial team: Christian
Kreuzer, Ralf Maurer, Marion Ribarits, Barbara Eitler, Team Digitales
Marketing, Kathrin Donhauser, Recruiting-Team ·
Editorial office address: Schottenring 30, 1010 Vienna ·
Website design: FCB
NEUWIEN Werbeagentur GmbH, Mariahilferstrasse 17, 1060 Vienna ·
VAT number: ATU
65254066 ·
Data Processing Register number: 4001506 ·
LEI: 549300W4AU642WNKBH79 ·
Supervisory authority: Financial Market Authority, Otto Wagner Platz 5, 1090 Vienna Member
of the Austrian Federal Economic Chamber, the provincial economic chambers in
all federal provinces and the Austrian Insurance Association Main purpose of the website The purpose of the website of Wiener Städtische
Versicherung AG Vienna Insurance Group (Wiener Städtische) is to provide
information about our company, services and products, and related
information. This information does not constitute an offer in the legal
sense. Object of the media owner’s business Wiener Städtische provides, directly and indirectly,
life insurance including supplementary insurance, health insurance, accident
insurance, and damage insurance (insurance coverage for damage to property,
and indemnity insurance) in the insurance segments in which it is authorised
to operate by the supervisory authority. The following are also objects of the business: a) investing in other companies; b)
insurance brokering; c) consulting on insurance matters; d) arranging mortgage loans and personal loans,
and arranging the purchase and sale of financial securities, where these
activities are connected with insurance operations; e) arranging home loan savings
agreements; f) providing automated data processing
and IT services; g) the establishment and management of
organisational units for companies in which the company has investments, or
with which a cooperation agreement has been concluded; h) carrying out administrative tasks for
companies in which the company has investments, or with which a cooperation
agreement has been concluded; i) operating private clinics in the form
of a works clinic providing medical care to the company’s employees. Managing board of the media owner Ralph Müller, Chief Executive Officer Manfred Bartalszky, member
of the Managing Board Christine Dornaus, member of the Managing Board Roland Gröll, member of the Managing Board Sonja Steßl, member of the Managing Board Doris Wendler, member of the Managing Board Supervisory board of the media owner Günter Geyer, Chairman Elisabeth Stadler, Chief Executive Officer, Vienna
Insurance Group (First Deputy Chairperson) Hartwig Löger, member of the Managing Board (Second
Deputy Chairman) Karl Fink, member of the Managing Board Wolfgang
Hesoun Maria
Kubitschek Angela
Lueger Abbot Columban Luser O.S.B. Werner Muhm Walter Ruck, President Martha Schultz, Vice-President Peter Thirring, member of the Managing Board Employee representatives: Gerd Wiehart (Chair of the Central Works Council) Peter Winkler (First Deputy Chair of the
Central Works Council) Michael Wenninger (Second Deputy Chair of
the Central Works Council) Jochen Siutz (Third Deputy Chair of the
Central Works Council) Monika Fabschütz (member of the Central Works
Council) Harald Weissenbacher (member of the Central Works
Council) Wiener Städtische Versicherung AG Vienna Insurance
Group is a subsidiary of Vienna Insurance Group AG Wiener Versicherung
Gruppe. TERMS OF USE Information Liability Wiener
Städtische is not liable for direct or indirect damages or consequential
damages of any kind, under any circumstances, that result from the use of
information or materials on the Wiener Städtische website or from accessing
other websites via links on the Wiener Städtische website. Wiener
Städtische assumes no liability for information, software or other material
accessible via its website being free from viruses or other damaging
components. Consumer arbitration In case of dispute, consumers have the option to
contact the arbitration office for consumer transactions: www.verbraucherschlichtung.at (German only). Data Protection
Data protection Data
protection has the highest priority at Wiener Städtische, and we handle
personal data in absolute confidence. Data security online The
World Wide Web is a publicly accessible system. Every time personal
information is voluntarily disclosed online, this is done at the user’s own
risk. Your data may be lost in transmission or find its way into the hands of
unauthorised persons. Wiener Städtische has no liability in such cases. Phishing Phishing
attacks use fake e-mails and websites in an attempt to obtain your personal
data, such as passwords or other sensitive information. We will never send
you an e-mail or text message requesting highly confidential personal data –
such as your bank details, credit card number or password – under false
pretences (e.g. expiry of an insurance policy). Further information about
phishing e-mails and how you can protect yourself can be found, for instance,
at https://www.help.gv.at/Portal.Node/hlpd/public/content/172/Seite.1720500.html (German only) Hyperlinks Some
hyperlinks on the Wiener Städtische website may link to other websites that
are not operated by Wiener Städtische. Such websites contain information
provided by independent third parties that may be useful and interesting to
visitors to the website. Please note that the provider of each website is
solely responsible for the content and design of that site. Wiener Städtische
does not accept any liability for such providers or information they provide. Use of Google Maps This
website uses Google Maps to display maps. Google
Maps is operated by: Google
Inc. 1600 Amphitheatre Parkway Mountain View CA 94043 USA By using this website, you consent to the
collection, processing and use of data that you submit and that is collected
automatically, by Google, its representatives and third parties. Terms
of use for Google Maps can be found at https://www.google.com/intl/en-GB_GB/help/terms_maps.html. You can find full details in Google’s privacy policy. Use of Google Analytics* This
website uses Google Analytics, a web analytics service provided by Google,
Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed
on your computer, to help the website analyse how users use the site. The
information generated by cookies about your use of this website is generally
transmitted to and stored on a Google server in the USA. However, if IP
anonymisation is activated on this website, your IP address is truncated by
Google within member states of the European Union, or other contracting
parties to the Agreement on the European Economic Area, before processing.
Only in exceptional cases is the full IP address transmitted to a Google
server in the USA and truncated there. On behalf of the operator of this
website – Wiener Städtische – Google will use this information for the
purpose of evaluating your use of the website, compiling reports on website
activity and providing other services relating to website activity and
internet usage. Google will not associate your IP address with any other data
held by Google. You may refuse the use of cookies by selecting the
appropriate settings on your browser; however, please note that if you do
this you may not be able to use the full functionality of this website. You
may also prevent the collection of data related to your use of this website
generated by the cookie (including your IP address), the transfer of such
data to Google, and the processing of such data by Google, by downloading and
installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout. Please
note that on this website, the “_anonymizeIp” feature for Google Analytics
has been activated, in order to guarantee anonymised recording of IP
addresses. *Source: www.datenschutzbeauftragter-info.de We
also use Google Analytics to evaluate data from AdWords and the DoubleClick
cookie for statistical purposes. If you would prefer us not to do this, you
can deactivate this in Google Ad Settings (https://adssettings.google.com/authenticated). Google remarketing This
website uses remarketing technology from Google, Inc. (1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA; “Google”). This is used to display
targeted ads on websites in the Google partner network to users who have
previously visited our websites or online services and are interested in our
products and services. Display of such ads is made possible by the use of
cookies, small text files that are saved on the user’s computer. These text
files allow the behaviour of website users to be analysed for the purposes of
targeted product recommendations and interest-based advertising. If
you do not wish to receive interest-based advertising, you can deactivate the
use of cookies for this purpose by Google on the following website: https://adssettings.google.com. Alternatively you can deactivate the
use of cookies by third parties by following the directions provided on the Network Advertising Initiative’s
deactivation page. Consent to data transferral and use by
Google By
using our services, you consent to the processing of data about you by Google
in the manner and for the purposes set out here. Please note that Google has
its own privacy policy that is independent of ours. We do not assume any
responsibility or liability for Google’s policy or processes. Please familiarise
yourself with Google’s privacy policy before you use our website. Google
Inc.’s relevant privacy policy can be found here: https://policies.google.com/privacy?hl=engb In
addition, we give you the option to adjust your settings for the use of cookies
and personalised advertising. Retargeting by Google Tag Manager Sizmek uses cookies that allocate a
unique ID, so that you can be recognised within the Sizmek network and
interest-based advertising can be displayed to you. Visit www.sizmek.com/privacy-policy for more details. Google uses cookies that allocate a
unique ID, so that you can be recognised within the Google network and
interest-based advertising can be displayed to you. Visit www.google.com/intl/en/policies/terms for more details.
In
a number of places on our website you are given the opportunity to share
content on Facebook. Data concerning the user will only be transferred to
these networks by the technology we employ if the user initiates this by
clicking on the respective button. By taking this action, the user grants
their consent for their data to be transferred. Video advice and live chat Video
advice and live chat infrastructure is provided as a service to Wiener
Städtische by purpleview GmbH. purpleview
GmbH Kampstrasse 6 44137 Dortmund Germany
·
·
Contact details (e.g. telephone
number, e-mail address) ·
The text chat interface provided in addition to video advice is
handled by purpleview’s servers. Chats are not saved on the server. ·
·
Wiener Städtische receives a transcript of the chat by e-mail after it
is completed. This transcript is stored in Wiener Städtische’s e-mail
management system in accordance with the data protection policy. ·
Purpleview and third parties engaged by purpleview do not have access
to these data. ·
· IP address ·
Data are transferred between advisers and customers during video
advice and live chat, but these data are not stored. Our advisers have access
to a function with which they can display the IP address of the customer they
are talking to if the customer behaves abusively. In such cases the IP address
is also recorded in the standard server log file. Standard log data are
retained for seven days so that problems can be identified and resolved. ·
·
Other data (chat start and end, session ID,
pre-survey and post-survey data) ·
For debugging purposes, as well as for the purposes of monitoring and
reporting, the types of actions initiated by the adviser or customer (e.g.
starting or ending a chat) are registered on purpleview’s servers. The
contents of the actions are not stored. All data recorded in this way are
anonymised and can only be connected with the Empathy session ID used. It is
not possible to relate these data to specific end users retrospectively, but
they may be connected with the adviser in question retrospectively (only for
debugging purposes). Standard log data are retained for seven days so that
problems can be identified and resolved. Reporting data can be stored and
retained. ·
·
·
Post-survey: ·
Chat In
various places on the wienerstaedtische.at site you are offered live chat or
co-browsing as a contact option. In
live chat, you will be connected to a member of staff from our service
hotline, with whom you can talk by text in real-time in a separate browser
window. In
co-browsing, your adviser will open a new, joint session on the website,
during which you can navigate our website together with the adviser, for
example to go over content or fill in forms with their support. Both you and
the adviser are able to take control of browsing at any time. Video advice In
various places on the wienerstaedtische.at site you are offered video advice
as a contact option. This
connects you with a member of staff from our service hotline, so that you can
discuss any questions you have about your insurance contracts and our
products face-to-face. Before the session begins, you will be asked to grant
access to the camera and microphone on your computer. Your microphone will only
be accessed after you give consent. For the picture from your camera to be
transmitted, you need to grant consent a second time by clicking on a button. Pop-up connect Pop-up
connect is a system that can be used to display interactive invitations to a
video advice session to website visitors. Individual
customers are recognised by means of a globally unique ID (GUID) that is
generated. The GUID is created the first time a user visits a website for
which pop-up connect is activated. There are two ways that the GUID can be
saved in a browser: 1.
In the browser’s local
storage 2. In a cookie If
the first option is not available (e.g. in the case of older browsers such as
IE8), the second option is used automatically. Cookies expire after 24 hours.
If this option is also unavailable, e.g. because a user automatically blocks
cookies (this can be achieved by using a browser plug-in, for example), the
user cannot be recognised on repeat visits to a site with pop-up connect. Use of JavaScript JavaScript
programs are simple programs that are downloaded from a server to be executed
in your browser, and allow us to make using our site easier. For example, we
use JavaScript to improve the display options for our website, for navigation
between individual pages, and to simplify entering information into contact
forms. You
can prevent the use of JavaScript by adjusting your browser settings
accordingly. This will considerably limit the functionality of our website
that is available to you. No
other forms of active content (Java applets and ActiveX controls) are used on
our website. Cookies What are cookies? Cookies
are small text files saved on your device by websites that you visit. These
files contain information about the user and the website. Cookies have
various purposes. The most frequent use is to recognise you when you return
to a particular website, although webshop shopping baskets also use cookies.* The
permissibility of cookies is regulated by section 96(3) of the Austrian Telekommunikationsgesetz (Telecommunications
Act) 2003.* Why do we use cookies? In
order to provide attractive, personalised services and make improvements to
our website, we collect and store information on the way in which you use our
site. For example, we use cookies to analyse the behaviour of visitors to our
website, in order to personalise individual pages and to ensure that
registered users remain logged in during their visit. We do this by means of
small text files – cookies – which are saved on your device. These cookies
are totally secure and do not contain any sensitive information. What types of cookies does Wiener
Städtische use? We
use two types of cookies: session cookies and persistent cookies. ·
Session cookies are saved until you close your browser, after which
they are automatically deleted from your device. ·
Persistent cookies remain on your device for the period of time
specified in the cookies. The cookies are deleted after this period and not
when you close your browser. Each time you visit our website, the cookies are
reactivated. ·
Persistent cookies: confirmation in the header – this is saved for one
year. We
use session cookies most frequently, because they are the least disruptive
type of cookie. These cookies contain various data, e.g. your selected
customer service representative, or are used to keep you logged in during
your visit to our website. Session cookies are used to improve your user
experience when you visit our website. Our
website uses very few persistent cookies. Those that are used are mainly for
analytical purposes. These cookies show which pages were visited, how many
users have visited our website, and help to analyse general user behaviour on
our site. What types of cookies does purpleview
use? When
video advice and live chat are used, purpleview GmbH’s system saves the
following cookies in the adviser’s and customer’s browsers. The cookies are
used for authentication and to re-establish the connection if it is lost. Cookies are not used for analysis.
purpleview GmbH distinguishes between persistent and temporary data that are
stored or processed via Empathy Cloud. ·
Persistent data: o In general, no personal customer data
are stored indefinitely Adviser log-in data o
Optional form data ·
Temporary data: ·
Customer personal data (stored until the end of the session) o
Audio and video o
Text/chat content o Customer connection data (IP address) o
Optional form data o
Conversation content,
depending on use What advantages do cookies deliver for
you? Cookies
can be very useful for you, because they increase user friendliness if you
visit a particular site several times. If you use the same device and browser
for multiple visits to a particular website, the site can adapt the content
in line with your interests and requirements. What happens if you do not accept
cookies? If
you reject cookies, this influences the functionality of our website. This
can mean that you are unable to use some functions and services. The
browsers on PCs, smartphones and other web-enabled devices are usually
configured to accept cookies. If you do not wish to use cookies on our or
another website, you can change your browser settings. To do this, you should
use your browser’s help function. For
further information on the use of cookies, visit http://www.argedaten.at/php/cms_monitor.php?q=PUB-TEXT-RGEDATEN&s=51778ngg (German
only). IT security Measures to prevent unauthorised
access Our
data processing systems are protected from external threats by firewall
systems. Log-in procedures and access rights systems ensure that internal
applications can only be accessed by authorised persons. Wiener
Städtische employs advanced modes of encryption to transmit data that you
wish to send us using the contact forms provided on this website. Currently
Wiener Städtische uses secure socket layer (SSL) encryption for data
transfer. The security standards of our IT systems are monitored on an
ongoing basis. Contact If
you have any questions, please contact us by calling our service hotline on +43 (0)50 350 350. Data protection officer Thomas
Riegler Schottenring 30 1010 Vienna E-mail: datenschutz@wienerstaedtische.at
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