LEGAL INFORMATION & DATA PROTECTION
Protection Regulation (GDPR)
pursuant to section 5 E-Commerce Gesetz (Austrian E-commerce Act)
pursuant to section 24 Mediengesetz (Austrian Media Act)
pursuant to section 25 Austrian Media Act
pursuant to section 14 UGB (Austrian Business Code)
Website operator, media owner and
STÄDTISCHE Versicherung AG Vienna Insurance Group
Aktiengesellschaft with headquarters at Schottenring 30 in Vienna’s
first district, registered at the Commercial Court of Vienna under company
register number FN 333376i
30, Postfach 80, 1011 Vienna
Tel: +43 (0)50
Editorial team: Christian
Kreuzer, Ralf Maurer, Marion Ribarits, Barbara Eitler, Team Digitales
Marketing, Kathrin Donhauser, Recruiting-Team
Editorial office address: Schottenring 30, 1010 Vienna
Website design: FCB
NEUWIEN Werbeagentur GmbH, Mariahilferstrasse 17, 1060 Vienna
VAT number: ATU
Data Processing Register number: 4001506
Supervisory authority: Financial Market Authority, Otto Wagner Platz 5, 1090 Vienna
of the Austrian Federal Economic Chamber, the provincial economic chambers in
all federal provinces and the Austrian Insurance Association
Main purpose of the website
The purpose of the website of Wiener Städtische
Versicherung AG Vienna Insurance Group (Wiener Städtische) is to provide
information about our company, services and products, and related
information. This information does not constitute an offer in the legal
Object of the media owner’s business
Wiener Städtische provides, directly and indirectly,
life insurance including supplementary insurance, health insurance, accident
insurance, and damage insurance (insurance coverage for damage to property,
and indemnity insurance) in the insurance segments in which it is authorised
to operate by the supervisory authority.
The following are also objects of the business:
in other companies;
c) consulting on insurance matters;
d) arranging mortgage loans and personal loans,
and arranging the purchase and sale of financial securities, where these
activities are connected with insurance operations;
e) arranging home loan savings
f) providing automated data processing
and IT services;
g) the establishment and management of
organisational units for companies in which the company has investments, or
with which a cooperation agreement has been concluded;
h) carrying out administrative tasks for
companies in which the company has investments, or with which a cooperation
agreement has been concluded;
i) operating private clinics in the form
of a works clinic providing medical care to the company’s employees.
Managing board of the media owner
Ralph Müller, Chief Executive Officer
Manfred Bartalszky, member
of the Managing Board
Christine Dornaus, member of the Managing Board
Roland Gröll, member of the Managing Board
Sonja Steßl, member of the Managing Board
Doris Wendler, member of the Managing Board
Supervisory board of the media owner
Günter Geyer, Chairman
Elisabeth Stadler, Chief Executive Officer, Vienna
Insurance Group (First Deputy Chairperson)
Hartwig Löger, member of the Managing Board (Second
Karl Fink, member of the Managing Board
Abbot Columban Luser O.S.B.
Walter Ruck, President
Martha Schultz, Vice-President
Peter Thirring, member of the Managing Board
Gerd Wiehart (Chair of the Central Works Council)
Peter Winkler (First Deputy Chair of the
Central Works Council)
Michael Wenninger (Second Deputy Chair of
the Central Works Council)
Jochen Siutz (Third Deputy Chair of the
Central Works Council)
Monika Fabschütz (member of the Central Works
Harald Weissenbacher (member of the Central Works
Wiener Städtische Versicherung AG Vienna Insurance
Group is a subsidiary of Vienna Insurance Group AG Wiener Versicherung
The purpose of the website of Wiener Städtische Versicherung AG Vienna
Insurance Group (Wiener Städtische) is to communicate information about our
company, services and products and related information. This information does
not constitute an offer in the legal sense.
The information on this website has been carefully compiled and is
continually updated. However, Wiener Städtische assumes no liability for the
accuracy, correctness or completeness of information. Wiener Städtische endeavours
to make the website available at all times, but assumes no liability in the
event that the website is partially or completely unavailable for a period of
time. Information on the website does not in any way represent legal,
investment or other advice. Please refer to insurance policies and the
contractual terms on which they are based for binding information concerning
our insurance contracts. For further information, please contact our Service
Center on +43 (0)50 350 350.
Städtische is not liable for direct or indirect damages or consequential
damages of any kind, under any circumstances, that result from the use of
information or materials on the Wiener Städtische website or from accessing
other websites via links on the Wiener Städtische website.
Städtische assumes no liability for information, software or other material
accessible via its website being free from viruses or other damaging
In case of dispute, consumers have the option to
contact the arbitration office for consumer transactions: www.verbraucherschlichtung.at (German only).
protection has the highest priority at Wiener Städtische, and we handle
personal data in absolute confidence.
Data security online
World Wide Web is a publicly accessible system. Every time personal
information is voluntarily disclosed online, this is done at the user’s own
risk. Your data may be lost in transmission or find its way into the hands of
unauthorised persons. Wiener Städtische has no liability in such cases.
attacks use fake e-mails and websites in an attempt to obtain your personal
data, such as passwords or other sensitive information. We will never send
you an e-mail or text message requesting highly confidential personal data –
such as your bank details, credit card number or password – under false
pretences (e.g. expiry of an insurance policy). Further information about
phishing e-mails and how you can protect yourself can be found, for instance,
at https://www.help.gv.at/Portal.Node/hlpd/public/content/172/Seite.1720500.html (German only)
hyperlinks on the Wiener Städtische website may link to other websites that
are not operated by Wiener Städtische. Such websites contain information
provided by independent third parties that may be useful and interesting to
visitors to the website. Please note that the provider of each website is
solely responsible for the content and design of that site. Wiener Städtische
does not accept any liability for such providers or information they provide.
Use of Google Maps
website uses Google Maps to display maps.
Maps is operated by:
1600 Amphitheatre Parkway
CA 94043 USA
By using this website, you consent to the
collection, processing and use of data that you submit and that is collected
automatically, by Google, its representatives and third parties.
of use for Google Maps can be found at https://www.google.com/intl/en-GB_GB/help/terms_maps.html.
Use of Google Analytics*
website uses Google Analytics, a web analytics service provided by Google,
Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed
on your computer, to help the website analyse how users use the site. The
information generated by cookies about your use of this website is generally
transmitted to and stored on a Google server in the USA. However, if IP
anonymisation is activated on this website, your IP address is truncated by
Google within member states of the European Union, or other contracting
parties to the Agreement on the European Economic Area, before processing.
Only in exceptional cases is the full IP address transmitted to a Google
server in the USA and truncated there. On behalf of the operator of this
website – Wiener Städtische – Google will use this information for the
purpose of evaluating your use of the website, compiling reports on website
activity and providing other services relating to website activity and
internet usage. Google will not associate your IP address with any other data
appropriate settings on your browser; however, please note that if you do
this you may not be able to use the full functionality of this website. You
may also prevent the collection of data related to your use of this website
generated by the cookie (including your IP address), the transfer of such
data to Google, and the processing of such data by Google, by downloading and
installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout.
note that on this website, the “_anonymizeIp” feature for Google Analytics
has been activated, in order to guarantee anonymised recording of IP
also use Google Analytics to evaluate data from AdWords and the DoubleClick
cookie for statistical purposes. If you would prefer us not to do this, you
can deactivate this in Google Ad Settings (https://adssettings.google.com/authenticated).
website uses remarketing technology from Google, Inc. (1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA; “Google”). This is used to display
targeted ads on websites in the Google partner network to users who have
previously visited our websites or online services and are interested in our
products and services. Display of such ads is made possible by the use of
cookies, small text files that are saved on the user’s computer. These text
files allow the behaviour of website users to be analysed for the purposes of
targeted product recommendations and interest-based advertising.
you do not wish to receive interest-based advertising, you can deactivate the
Consent to data transferral and use by
using our services, you consent to the processing of data about you by Google
in the manner and for the purposes set out here. Please note that Google has
responsibility or liability for Google’s policy or processes. Please familiarise
and personalised advertising.
Retargeting by Google Tag Manager
unique ID, so that you can be recognised within the Sizmek network and
interest-based advertising can be displayed to you. Visit www.sizmek.com/privacy-policy for more details.
unique ID, so that you can be recognised within the Google network and
interest-based advertising can be displayed to you. Visit www.google.com/intl/en/policies/terms for more details.
Social media plug-ins
a number of places on our website you are given the opportunity to share
content on Facebook. Data concerning the user will only be transferred to
these networks by the technology we employ if the user initiates this by
clicking on the respective button. By taking this action, the user grants
their consent for their data to be transferred.
Video advice and live chat
advice and live chat infrastructure is provided as a service to Wiener
Städtische by purpleview GmbH.
Before and during a video advice or live chat session between Wiener
Städtische advisers and customers, the following types of data arise:
Contact details (e.g. telephone
number, e-mail address)
The text chat interface provided in addition to video advice is
handled by purpleview’s servers. Chats are not saved on the server.
Wiener Städtische receives a transcript of the chat by e-mail after it
is completed. This transcript is stored in Wiener Städtische’s e-mail
management system in accordance with the data protection policy.
The audio and video streams are transmitted via a purpleview streaming server
that is logically and physically separated from the rest of the IT system.
Incoming streams are transient, i.e. no cache is stored on the server and it
is not possible to record the streams. Technical measures are in place that
prevent unauthorised access to streams.
Purpleview and third parties engaged by purpleview do not have access
to these data.
Data are transferred between advisers and customers during video
advice and live chat, but these data are not stored. Our advisers have access
to a function with which they can display the IP address of the customer they
are talking to if the customer behaves abusively. In such cases the IP address
is also recorded in the standard server log file. Standard log data are
retained for seven days so that problems can be identified and resolved.
Other data (chat start and end, session ID,
pre-survey and post-survey data)
For debugging purposes, as well as for the purposes of monitoring and
reporting, the types of actions initiated by the adviser or customer (e.g.
starting or ending a chat) are registered on purpleview’s servers. The
contents of the actions are not stored. All data recorded in this way are
anonymised and can only be connected with the Empathy session ID used. It is
not possible to relate these data to specific end users retrospectively, but
they may be connected with the adviser in question retrospectively (only for
debugging purposes). Standard log data are retained for seven days so that
problems can be identified and resolved. Reporting data can be stored and
Pre-survey and post-survey data related to an Empathy session may be
collected and retained.
Before a live chat or video advice session begins, we ask you to provide some
information – including your name – so that our advisers can address you
Post-survey data relates to the questionnaire filled out by our advisers
after their conversation with you. This questionnaire is used exclusively for
internal evaluation of service quality and internal training purposes, and
does not contain information that could identify customers.
These data are only accessed to maintain service quality and for support and
various places on the wienerstaedtische.at site you are offered live chat or
co-browsing as a contact option.
live chat, you will be connected to a member of staff from our service
hotline, with whom you can talk by text in real-time in a separate browser
co-browsing, your adviser will open a new, joint session on the website,
during which you can navigate our website together with the adviser, for
example to go over content or fill in forms with their support. Both you and
the adviser are able to take control of browsing at any time.
various places on the wienerstaedtische.at site you are offered video advice
as a contact option.
connects you with a member of staff from our service hotline, so that you can
discuss any questions you have about your insurance contracts and our
products face-to-face. Before the session begins, you will be asked to grant
access to the camera and microphone on your computer. Your microphone will only
be accessed after you give consent. For the picture from your camera to be
transmitted, you need to grant consent a second time by clicking on a button.
connect is a system that can be used to display interactive invitations to a
video advice session to website visitors.
customers are recognised by means of a globally unique ID (GUID) that is
generated. The GUID is created the first time a user visits a website for
which pop-up connect is activated. There are two ways that the GUID can be
saved in a browser:
In the browser’s local
2. In a cookie
the first option is not available (e.g. in the case of older browsers such as
IE8), the second option is used automatically. Cookies expire after 24 hours.
If this option is also unavailable, e.g. because a user automatically blocks
cookies (this can be achieved by using a browser plug-in, for example), the
user cannot be recognised on repeat visits to a site with pop-up connect.
programs are simple programs that are downloaded from a server to be executed
in your browser, and allow us to make using our site easier. For example, we
between individual pages, and to simplify entering information into contact
accordingly. This will considerably limit the functionality of our website
that is available to you.
other forms of active content (Java applets and ActiveX controls) are used on
What are cookies?
are small text files saved on your device by websites that you visit. These
files contain information about the user and the website. Cookies have
various purposes. The most frequent use is to recognise you when you return
permissibility of cookies is regulated by section 96(3) of the Austrian Telekommunikationsgesetz (Telecommunications
order to provide attractive, personalised services and make improvements to
our website, we collect and store information on the way in which you use our
website, in order to personalise individual pages and to ensure that
registered users remain logged in during their visit. We do this by means of
small text files – cookies – which are saved on your device. These cookies
are totally secure and do not contain any sensitive information.
What types of cookies does Wiener
use two types of cookies: session cookies and persistent cookies.
Session cookies are saved until you close your browser, after which
they are automatically deleted from your device.
Session cookies are used for online insurance, logins and advice pages.
Persistent cookies remain on your device for the period of time
specified in the cookies. The cookies are deleted after this period and not
when you close your browser. Each time you visit our website, the cookies are
Persistent cookies: confirmation in the header – this is saved for one
use session cookies most frequently, because they are the least disruptive
type of cookie. These cookies contain various data, e.g. your selected
customer service representative, or are used to keep you logged in during
your visit to our website. Session cookies are used to improve your user
experience when you visit our website.
website uses very few persistent cookies. Those that are used are mainly for
analytical purposes. These cookies show which pages were visited, how many
users have visited our website, and help to analyse general user behaviour on
What types of cookies does purpleview
video advice and live chat are used, purpleview GmbH’s system saves the
following cookies in the adviser’s and customer’s browsers. The cookies are
used for authentication and to re-establish the connection if it is lost. Cookies are not used for analysis.
Advisers and customers: saves authentication information
Customers: saves connection type (button connect, pop-up connect,
pin connect, etc.)
Customers: saves group hash
purpleview GmbH distinguishes between persistent and temporary data that are
stored or processed via Empathy Cloud.
o In general, no personal customer data
are stored indefinitely Adviser log-in data
Optional form data
Customer personal data (stored until the end of the session)
Audio and video
o Customer connection data (IP address)
Optional form data
depending on use
What advantages do cookies deliver for
can be very useful for you, because they increase user friendliness if you
visit a particular site several times. If you use the same device and browser
for multiple visits to a particular website, the site can adapt the content
in line with your interests and requirements.
What happens if you do not accept
you reject cookies, this influences the functionality of our website. This
can mean that you are unable to use some functions and services.
browsers on PCs, smartphones and other web-enabled devices are usually
another website, you can change your browser settings. To do this, you should
use your browser’s help function.
Measures to prevent unauthorised
data processing systems are protected from external threats by firewall
systems. Log-in procedures and access rights systems ensure that internal
applications can only be accessed by authorised persons.
Städtische employs advanced modes of encryption to transmit data that you
wish to send us using the contact forms provided on this website. Currently
Wiener Städtische uses secure socket layer (SSL) encryption for data
transfer. The security standards of our IT systems are monitored on an
you have any questions, please contact us by calling our service hotline on +43 (0)50 350 350.
Data protection officer